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There’s a general lack of consistency in businesses today among team members, departments and divisions, resulting in too much variation in customer interactions. This is extremely problematic for the sustainability of your company because today’s consumer demands reliability from your organization. Consistency provides familiarity and a level of assurance that you have your act together, that you’re in control, and that you’re dependable.
Need the Discipline of Execution in Your Organization?Holiday Inn was founded in 1952 by Kemmons Wilson when he was disappointed by the inconsistent roadside accommodations he encountered while on a family road trip from his home in Memphis, Tenn., to Washington, D.C. He decided to build his own motel chain that would be remarkably consistent in just about every way. This familiarity helps guests feel comfortable no matter where they are, which means they continue to use Holiday Inns for all their travel.
Southwest Airline crew members pick up trash because they know that their efforts lead to quicker plane turn-around, which increases their on-time record, which increases customer satisfaction, which increases repeat business, which increases growth. High-level, consistent performance like that is the hallmark of great execution.
"Pulling Profits Out of a Hat shows why it’s so important to look at the small stuff that businesses usually ignore: emotional connections, employee engagement, employee retention, and community. But focusing on these and other overlooked areas of your business, Brad Sugars and Monte Wyatt give you exceptional tools to build exponential growth."
"How do you build a sustainable company? How do you create exponential growth? Brad Sugars and Monte Wyatt know how. In Pulling Profits Out of a Hat, these topnotch businesses and executive coaches have turned their wide-ranging experience into an extraordinarily detailed program for business success. It all starts by placing people over profit and building from there."
"Pulling Profits will open up your eyes to the greatness you’ve got in your business – but that you don’t yet appreciate. Brad Sugars and Monte Wyatt have combined their awesome business-coaching talent and experience to create a handbook for exponential growth. They give you tools to sharpen your insights so you can take advantage of the potential you’ve already got in your organization. You’ll find steps to develop the people, the talent and the potential of everyone who works with you. Pulling Profits is chock full of wisdom, humor and the kind of practical information that will make you say, “Now, why didn’t I think of that?” Well, Brad and Monte did – and thanks to their book, you can start pulling profits right away."